Frequently Asked Questions

Get YourQuestions Answered

Find answers to common questions about our service, setup, billing, and more. Can't find what you're looking for? Our support team is here to help!

Yes, our service is 100% legal. We work with licensed content partners and distributors to provide you with authorized access to all channels and content available through our platform. We have proper licensing agreements in place and operate within the legal framework of Ghana and international broadcasting laws.
Installation is simple and varies by device: • Smart TVs: Download our app from your TV's app store or use our installation guide for sideloading • Android/iOS: Download from Google Play Store or App Store • Computers: Use our web player or download the desktop app • Streaming devices: Follow our step-by-step guides for Firestick, Roku, etc. After subscribing, you'll receive detailed instructions via email with your login credentials.
For the best streaming experience, we recommend: • Standard Definition (SD): 5 Mbps minimum • High Definition (HD): 10 Mbps recommended • 4K Ultra HD: 25 Mbps for optimal quality • Multiple devices: Add 5-10 Mbps per additional stream Our adaptive streaming technology automatically adjusts quality based on your connection speed, so you can still enjoy content even with slower internet.
Absolutely! We offer a comprehensive selection of local Ghanaian channels including: • GTV (Ghana Television) • TV3 Network • UTV (United Television) • Adom TV • Joy Prime • GHOne TV • Net2 TV • And many more local stations All channels are available in high quality with reliable streaming.
Yes! Sports fans will love our extensive sports coverage: • Complete DSTV SuperSport package (Premier League, La Liga, Football, Rugby, Cricket) • International sports: ESPN, Sky Sports, beIN Sports, Fox Sports • NBC Sports, BT Sport, EuroSport • Live coverage of major tournaments and leagues • Multiple camera angles for big matches • Sports news and analysis programs Never miss your favorite matches with our 24/7 sports coverage!
Our standard subscription allows you to: • Stream on 2 devices simultaneously • Install the app on unlimited devices • Switch between devices seamlessly • Add our Multi-Screen add-on for up to 4 simultaneous streams Perfect for families who want to watch different content at the same time!
We process all payments securely through Paystack, which accepts: • Mobile Money: MTN MoMo, Vodafone Cash, AirtelTigo Money • Credit/Debit Cards: Visa, Mastercard, Verve • Bank Transfers: Direct bank transfers • USSD: Bank USSD codes All payments are secure, encrypted, and processed instantly. After payment, simply send your receipt via WhatsApp to activate your account within 30 minutes.
Yes, you have complete flexibility: • Cancel anytime through your account dashboard • No cancellation fees or penalties • No long-term contracts required • 7-day money-back guarantee for new subscribers • Immediate cancellation or end-of-period options We believe in giving you complete control over your subscription.
8KTV works on virtually all internet-connected devices: • Smart TVs: Samsung, LG, Sony, Android TV, Apple TV • Mobile: iPhone, iPad, Android phones and tablets • Computers: Windows, Mac, Linux (Chrome, Firefox, Safari) • Streaming devices: Amazon Firestick, Roku, Chromecast • Gaming consoles: PlayStation, Xbox • Set-top boxes: MAG devices, Formuler, Dreamlink One subscription works across all your devices!
8KTV offers significant advantages over traditional cable: • Cost: Up to 70% cheaper than cable/satellite • Flexibility: No contracts, cancel anytime • Content: 35,000+ channels vs limited cable packages • Installation: No technician visits or equipment rental • Mobility: Watch anywhere with internet • Quality: 4K streaming available • Updates: Regular new channels and features It's the modern way to watch TV!
Yes! We offer a 24-hour free trial: • Full access to all 35,000+ channels • No credit card required for trial • Test all features and quality • Try on all your devices • Convert to paid subscription anytime • 7-day money-back guarantee after subscription Perfect way to experience our service risk-free!
If you experience streaming issues, try these solutions: • Check your internet speed (use speedtest.net) • Use wired connection instead of WiFi when possible • Close other internet-heavy applications • Restart your streaming device • Try a different server location in the app • Lower the video quality temporarily Our support team is available 24/7 to help resolve any technical issues quickly.
Yes! Stay informed with our comprehensive news coverage: • International: BBC World News, CNN International, Al Jazeera English • African: Africa News, SABC News, NTA International • European: Sky News, France 24, Deutsche Welle • American: Fox News, MSNBC, Bloomberg • Asian: NHK World, CGTN, RT • Business: CNBC, Bloomberg, Reuters Get global perspectives on current events 24/7.
We offer multiple ways to get help: • Live Chat: Available 24/7 on our website • WhatsApp: +44 7554 222482 for instant messaging • Email: support@ghanatvplus.com • Phone: +44 7554 222482 • User Portal: Submit tickets through your account • Installation Guide: Detailed setup instructions Our friendly support team typically responds within minutes!
Yes, within reasonable limits: • Household sharing is allowed • 2 simultaneous streams included • Upgrade to Multi-Screen for 4 streams • All family members can have their own profiles • Parental controls available • No additional charges for family use Perfect for families who want to enjoy different content simultaneously.

Still Have Questions?

Our friendly support team is available 24/7 to assist you with any questions or concerns.

Contact Support Now